Refund Policy

Effective: August 16, 2026

This policy applies to purchases of Seekami Scout Pro and other paid digital access sold through Seekami or the payment provider shown at checkout. It does not limit rights that cannot be excluded under applicable law.

1. How to request a refund

Submit a request through our contact page. Include the purchase email, order or payment reference, purchase date, and a short explanation. Do not send card numbers, wallet keys, passwords, or verification codes.

2. Requests we normally approve

• Duplicate charges for the same access period.
• A completed payment where paid access was not delivered and we could not restore it within a reasonable time.
• A materially defective paid feature that prevents the core purchased service from being used and cannot be resolved.
• A refund required by applicable consumer law or approved under the payment provider’s buyer terms.

3. Digital access already used

Except where required by law, refunds are not guaranteed after paid commercial data or other digital benefits have been accessed, copied, exported, or substantially consumed. We review reasonable requests individually and may issue a full or partial refund depending on usage and the cause of the request.

4. Processing

Where Waffo Pancake is shown as Merchant of Record, Waffo is the legal seller and may process the refund under its buyer terms. Other payment methods may be handled by their respective provider. Approved refunds are returned to the original payment method where possible; provider and banking processing times may apply.

5. Access after refund

When a paid order is refunded or reversed, the related Pro entitlement may be withdrawn or shortened to reflect the remaining paid period. Local private notes remain subject to the product’s storage rules, but paid commercial data becomes locked.

6. Contact

For refund questions, contact Seekami through the support form. See also our Terms of Service and Privacy Policy.